Start with your goods and collection plan
Shipping-only support is available whether or not we helped source the goods. Tell us where each batch is located, its expected ready date and who can confirm collection. We review the support needed with suitable logistics partners before confirming an arrangement.
- One supplier and a defined shipment.
- Several suppliers with different quantities or ready dates.
- Goods that need packing clarification before a route can be assessed.
Establish a usable packing record
Shipping options depend on the actual goods and package information. Share carton or pallet counts, dimensions, weights and any handling needs. Label estimates clearly. Where required, agree who checks or updates the packing details before the quotation and collection plan are finalized.
Coordinate suppliers around one handoff
Consolidation can be reviewed where the goods, route and timing make it suitable. Confirm the collection sequence, identification of each supplier’s goods and the records needed to match packages to the shipment. Storage, repacking or additional checks need explicit scope and cost agreement when required.
Compare the quoted delivery scope
Review air or sea options with logistics partners against your priorities. Compare the complete arrangement rather than a freight figure alone. Confirm the basis of the price and which assumptions still need verification.
- Collection and destination points, route and service scope.
- Transit estimates, quotation validity and goods-readiness assumptions.
- Documents, included charges, exclusions and payment responsibilities.
- Who handles destination formalities, final delivery and unloading.
Confirm release and follow the shipment
Identify who approves collection and dispatch after any agreed quality or packing checks. Depending on scope, coordination may include a shipment reference, available tracking updates and follow-up on issues through the agreed handoff. Tracking does not by itself confirm delivery; receipt should be checked with the responsible party.
If goods arrive with an issue
For damage, shortages or another arrival concern, use the agreed project contact and keep the shipment reference, receiving record, package labels, photographs and relevant packaging. Within the agreed scope, we coordinate the information and follow-up with the responsible supplier or logistics partner.
- Record what arrived, what differs from the order and when the issue was noticed.
- Confirm who reviews the evidence and agrees any inspection, replacement, return or other next step. Costs, claims and any insurance cover follow the arrangements confirmed for the shipment.
Send a practical shipping brief
Share the goods, quantities, collection locations, packing details, destination, target date and your email. Mention any known handling concerns and which tasks your suppliers already cover. Supplier charges, our coordination fee and logistics costs remain separate; the actual arrangement is confirmed before dispatch.
